Accessibility for Ontarians with Disabilities Policy
Statement of Commitment
The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) is to create a more accessible Ontario by identifying and, to the extent possible, preventing and eliminating barriers experienced by persons with Disabilities. There are five standards set out under the AODA, all of which will be implemented by the year 2025. These standards include: customer service, transportation, information and communications, built environment and employment (collectively the “Integrated Accessibility Standards” or “IAS”).
Corelogic Canada (the “Company”) is committed to meeting the objectives and requirements of the AODA and IAS, including the accessibility needs of persons with Disabilities with respect to the Company’s programs, services and facilities, in a timely manner.
Accessible Format(s): means formats that are an alternative to standard print and are accessible to persons with Disabilities. Accessible Formats may include, but are not limited to, large print, recorded audio and electronic formats, and other formats usable by persons with Disabilities.
Assistive Device(s): means any device used to assist a person in performing a particular task(s) or to aid that person in activities of daily living. Assistive Devices may include, but are not limited to, a wheelchair, screen reader, listening device or cane.
Communication Support(s): means supports that persons with Disabilities may need to access information. Communication Supports may include, but are not limited to, captioning, alternative and augmentative supports, plain language, sign language and other supports that facilitate effective communications.
Disability or Disabilities means:
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a Guide Dog or other animal, or on a wheelchair or other remedial appliance or device;
- a condition of mental impairment or developmental disability;
- a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
- a mental disorder; or
- an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
Employee(s): means any employee or volunteer of the Company.
Guide Dog(s): means a highly trained working dog that has been trained at one of the facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act, 1990 to provide mobility, safety and increased independence for people who are blind.
Service Animal(s): an animal is a Service Animal for a person with a Disability if:
- it is readily apparent that the animal is used by the person for reasons relating to his or her Disability; or
- the person provides a letter from a regulated health professional confirming that the person requires the animal for reasons relating to the Disability.
Support Person(s): means an individual hired or chosen by a person with a Disability to provide services or assistance with communication, mobility, personal care, medical needs or with access to goods or services. Medical needs may include, but are not limited to, monitoring an individual's health or providing medical support by being available in the event of a seizure.
A. Customer Service Standard
The Company is committed to providing an equal opportunity to all of our customers. The objective of this policy is to ensure we meet the requirements of the customer service standard and promote its underlying core principles.
All Employees, contractors and agents who work on behalf of the Company and deal with members of the public or other third parties are expected to conduct themselves in accordance with this policy.
The Company will make every effort to ensure that this policy and related practices and procedures are consistent with the following four core principles:
- Dignity: Persons with Disabilities must be treated as valued customers as deserving of service as any other customer.
- Equality of Opportunity: Persons with Disabilities should be given an equal opportunity to obtain, use and benefit from the Company’s goods and services.
- Integration: Wherever possible, persons with Disabilities should benefit from the Company’s goods and services in the same place and in the same or in a similar manner as any other customer. In circumstances where integration does not serve the needs of persons with Disabilities, goods and services will, to the extent possible, be provided in another way that takes into account the person’s individual needs.
- Independence: Goods and services must be provided in a way that respects the independence of persons with Disabilities. To this end, the Company will always be willing to assist persons with Disabilities, but will not do so without express permission.
The Company strives to communicate with persons with Disabilities in a manner that takes into account the person’s Disability.
Persons with Disabilities are permitted to use their own Assistive Devices when on the Company’s premises for the purposes of obtaining, using or benefiting from the Company’s goods and services. If there is a physical, technological or other type of barrier that prevents the use of an Assistive Device on the Company’s premises, we will make best efforts to remove that barrier. If we are not able to remove the barrier, we will ask the individual with the Disability how s/he can be accommodated, what alternative measures would enable equal access to the Company’s goods and services and the Company will make its best effort to provide the individual with alternative means of assistance. Employees will receive training on how to use the equipment or devices available on the Company’s premises, if any, or otherwise provided by the Company, if any, that may help with the provision of goods, services or facilities to persons with Disabilities.
Accessibility to Company Premises
The Company has equipped its facilities with services to provide persons with Disabilities with an equal opportunity to obtain, use and benefit from the Company’s goods and services. Employees will receive training on how to use these services in order to ensure that all persons with Disabilities are provided with sufficient accommodation.
Guide Dogs and Service Animals
Persons with Disabilities that are accompanied by a Guide Dog or Service Animal will be allowed to access the Company’s premises that are open to the public and keep the animal with him or her unless otherwise excluded by law. If a Guide Dog or Service Animal must be excluded from the premises, the Company will provide the individual with the reasons for the exclusion and explore alternative ways to meet the individual’s needs. If it is not readily apparent that the animal is a Service Animal, the Company may request a letter from a physician or nurse confirming that the person requires the animal for reasons relating to his/her Disability. Employees will receive training on how to interact with persons with Disabilities accompanied by a Guide Dog or Service Animal.
Persons with Disabilities may enter premises owned and/or operated by the Company with a Support Person and have unobstructed access to the Support Person while on the premises.
The Company may require persons with Disabilities to be accompanied by a Support Person where it is necessary to protect the health or safety of the person with a Disability or the health and safety of others on the premises. Before making this decision, we will: (a) consult with the person who has a disability regarding their needs; (b) consider the health and safety reasons based on available evidence; and (c) determine whether there is another reasonable way to protect the health and safety of the person who has a disability or others on the premises. If a Support Person is required, we will waive any admission fees or fares for the Support Person.
Employees will receive training on how to interact with persons with Disabilities who are accompanied by a Support Person.
Notice of Temporary Disruptions
The Company will notify customers if there is a planned or unexpected disruption of facilities or services typically used by persons with Disabilities in order to access the Company’s goods and services. The notice will be posted at the entrance of the affected premises and on our website.
The notice will include the following information:
- the facility or service that is unavailable;
- the anticipated duration of the disruption;
- the reason for the disruption; and
- alternative facilities or services, if available.
The Company welcomes and appreciates feedback regarding this policy and its implementation. Feedback can be provided in the following ways:
- in person at reception;
- by telephone at (416) 924 - 2784
- in writing
- by email: Admin@weareintersect.com ; and
- by other means, which may incorporate Assistive Devices or Communication Supports.
We will respond within five (5) business days of receipt of feedback or as soon as practicable.
Documentation to be Made Available
This policy is made available to any member of the public upon request. This policy will also be posted on our Intranet and in a conspicuous place in the workplace.
Format of Documents
The Company will provide documents, or the information contained in documents, required to be provided under the Customer Service Standard, to persons with Disabilities in a format that takes into account the person’s Disability.
Workplace Emergency Response Information
In addition to providing customers with Disabilities with full accessibility to goods and services at all times in a way that respects their dignity and independence, the Company is committed to providing Employees with Disabilities with the same opportunities as other Employees. With this in mind, the Company will provide individualized workplace emergency response information to all Employees with a visible or non-visible Disability, if the individual so requires. This information can also be provided to the Employee who is designated to assist the Employee with Disabilities.
B. Information and Communications Standards
The Company will create, provide and receive information and communications in a way that is accessible for persons with Disabilities.
The Company will ensure that its process for receiving and responding to feedback is accessible to persons with Disabilities by providing or arranging for the provision of Accessible Formats and Communication Supports upon request.
Upon request, we will provide or arrange for the provision of Accessible Formats and Communication Supports for persons with Disabilities in a timely manner that takes into account the person’s accessibility needs. The Company will work collaboratively with the person making the request to determine the suitability of an Accessible Format or Communication Support. We will also notify the public about the availability of Accessible Formats and Communication Supports.
The Company will ensure that its internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (“WCAG”). The Company will take action to ensure that its internet websites and web content conform with WCAG 2.0 Level AA, (except where this is impracticable), as outlined by the IAS. The requirements of WCAG 2.0 Level AA will be met by the Company by the compliance date of January 1, 2021.
C. Employment Standards
The Company will identify, prevent and remove barriers at all stages of the employment life cyclefor persons with Disabilities.
Recruitment, Assessment and Selection Processes
The Company will notify job applicants about the availability of accommodation for persons with Disabilities in its recruitment process. We will also notify job applicants when they are selected to participate in an assessment or selection process that accommodations are available upon request. If a selected applicant requests an accommodation, we will consult with the applicant and provide or arrange for the provision of suitable accommodation in a manner that takes into account the applicant’s accessibility needs.
Notice to Successful Applicants
When making offers of employment, the Company will notify the successful applicant of its policies for accommodating Employees with Disabilities.
Informing Employees of Supports
The Company will continue to inform Employees of its policies and any updates to those policies used to support Employees with Disabilities, including policies on the provision of job accommodation that take into account an Employee’s accessibility needs. This information will be provided to new Employees as soon as practicable after commencing employment.
Accessible Formats and Communication Supports for Employees
Upon the request of an Employee with a Disability, the Company will consult with the Employee to provide or arrange for the provision of Accessible Formats and Communication Supports needed to perform the Employee’s job, as well as, information generally available to other Employees. When determining the suitability of an Accessible Format or Communication Support, we will consult with the Employee making the request. However, the Company reserves the flexibility to decide on the most appropriate Accessible Formats or Communication Supports for Employees (based on the needs of the specific Employee and the capacity of the Company to provide the support).
Workplace Emergency Response Information
The Company will provide individualized workplace emergency response information to Employees with Disabilities if we are made aware of the need for accommodation. The Company will provide this information as soon as practicable after becoming aware of the need for accommodation. In circumstances where the Employee requires assistance, we will, with the consent of the Employee, provide the workplace emergency response information to those designated by the Company to provide assistance to the Employee (e.g., immediate supervisor, fire warden, etc.).
Individualized workplace emergency response information will be reviewed when an Employee moves to a different location within the office, when the individual overall accommodation needs or plans are modified when, from time to time, the Company reviews its general emergency response plans.
Documented Individual Accommodation Plans
The Company will develop and have in place a written process for the development of documented individual accommodation plans for Employees with Disabilities.
Return to Work Process
The Company will develop, document and have in place a return to work process for Employees who have been absent from work due to a Disability, and who require Disability related accommodations in order to return to work. Such processes will be documented and will outline the steps the Company will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.
Performance Management, Career Development and Advancement and Redeployment
The Company will take into account the accessibility needs and individual accommodation plans of Employees with Disabilities in performance management processes, when providing career development and advancement opportunities, and when considering redeployment.
D. IAS Training and records
The Company will ensure that training is provided to: (a) all Employees; (b) all persons who participate in developing the Company’s policies; and (c) all other persons who provide goods, services or facilities on behalf of the Company. Training will include:
- a review of the purpose of the AODA and requirements of the IAS;
- a review of this policy;
- how to interact and communicate with persons with various types of both visible and non-visible Disabilities;
- how to interact with persons with Disabilities who use an Assistive Device or require the assistance of a Guide Dog, Service Animal or Support Person;
- how to use equipment and/or devices made available on the Company’s premises to assist persons with Disabilities with obtaining, using or benefiting from the Company’s goods and services; and
- what to do if a person with a Disability is having difficulty accessing the Company’s premises and/or goods and services.
The training will be appropriate to the duties of the person receiving such training. The Company will incorporate this training requirement into hiring practices to ensure that new Employees complete the required training within a reasonable time of having accepted a position with the Company. We will maintain a record of Employees who receive and complete the training. The records will include the dates that training is provided, and the names of the individuals who received and completed the training.